Return & Refund Policy | Guardian Anti-Choking Device
RETURN & REFUND POLICY
90-day money-back guarantee. If Guardian doesn't give you peace of mind, we'll make it right.
Last Updated: December 27, 2025
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90-DAY MONEY-BACK GUARANTEE
Weyln Medical LLC stands behind The Guardian Anti-Choking Device with a 90-day money-back guarantee. Try Guardian risk-free for 90 days. If it doesn't meet your expectations or give you peace of mind, return it for a full refund—no questions asked.
We want you to feel confident in your purchase and trust that you've made the right decision to protect your family.
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HOW TO RETURN YOUR DEVICE
STEP 1: CONTACT US
Email us at Guardianspromise@gmail.com with:
- Your order number
- Reason for return (optional but helpful)
- Any feedback about your experience
STEP 2: RECEIVE PREPAID RETURN LABEL
We'll send you a prepaid return shipping label within 24 hours. You won't pay anything for return shipping—we cover the cost.
STEP 3: PACK AND SHIP
- Pack The Guardian Anti-Choking Device securely in its original packaging
- Include all accessories, masks, and instruction materials
- Attach the prepaid return label to the package
- Drop off at any USPS location or schedule a pickup
STEP 4: RECEIVE YOUR REFUND
Once we receive your return, we'll process your refund within 3-5 business days. You'll receive an email confirmation when your refund is issued.
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RETURN ELIGIBILITY REQUIREMENTS
To qualify for a full refund, your return must meet the following requirements:
TIMING:
- Return must be initiated within 90 days of delivery
- Contact us at Guardianspromise@gmail.com within the 90-day window
CONDITION:
- Device must be unused and in original condition
- Original packaging must be included
- All accessories and masks must be returned
- Instruction materials and documentation must be included
- Device must not show signs of use, damage, or wear
INSPECTION:
You may open the packaging and inspect the device to ensure it meets your expectations. However:
- Do not remove masks from sealed packaging
- Do not use the device in any way
- Keep all components in original condition
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NON-RETURNABLE ITEMS
For safety, hygiene, and regulatory reasons, we cannot accept returns in the following situations:
USED DEVICES:
- The device has been used in an actual choking emergency
- Sealed mask packaging has been opened and masks have been used
- The device shows signs of use, damage, or contamination
MISSING COMPONENTS:
- Original packaging has been discarded
- Accessories or masks are missing
- Instruction materials are not included
DAMAGED PACKAGING:
- Packaging is excessively damaged beyond normal shipping wear
- Product has been altered or modified in any way
If you believe your device is defective or damaged upon arrival, contact us immediately at Guardianspromise@gmail.com for a replacement—this is separate from our return policy.
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REFUND PROCESS
REFUND TIMELINE:
- We process refunds within 3-5 business days of receiving your return
- Your bank or credit card company may take an additional 5-10 business days to post the refund to your account
- Total refund time: 7-14 business days from when we receive your return
REFUND METHOD:
- Refunds are issued to your original payment method
- Credit card refunds appear as a credit on your statement
- FSA/HSA refunds are returned to your FSA/HSA account
- You will receive an email confirmation when your refund is processed
REFUND AMOUNT:
- Full purchase price of the device
- No restocking fees
- No hidden charges or deductions
- Original shipping was free, so there are no shipping charges to refund
- Return shipping is free (we provide prepaid label)
PARTIAL REFUNDS:
We do not offer partial refunds. Returns must include the complete device with all components for a full refund.
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EXCHANGES
We do not offer direct product exchanges at this time.
If you need a different quantity (1-pack, 2-pack, or 4-pack):
- Return your current order for a full refund
- Place a new order for the desired quantity
- Both processes are fast and straightforward
This ensures you receive your new order as quickly as possible rather than waiting for the exchange process.
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DAMAGED OR DEFECTIVE DEVICES
If your device arrives damaged or defective, we'll make it right immediately.
WHAT TO DO:
Contact us at Guardianspromise@gmail.com within 7 days of delivery with:
- Your order number
- Photos of the damage or defect
- Description of the issue
WE WILL:
- Send a replacement device at no cost to you
- Provide a prepaid return label for the damaged/defective unit
- Expedite shipping on your replacement
This is separate from our 90-day return policy and applies to manufacturing defects or shipping damage only.
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SHIPPING DAMAGE
If your package arrives visibly damaged:
- Take photos of the damaged packaging before opening
- Inspect the device for damage
- Contact us immediately at Guardianspromise@gmail.com
- Do not discard the packaging
We'll work with the shipping carrier and send you a replacement if the device is damaged.
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WRONG ITEM RECEIVED
If you receive the wrong product or quantity:
- Contact us immediately at Guardianspromise@gmail.com
- Do not open or use the incorrect item
- We'll send you the correct item at no cost
- We'll provide a prepaid return label for the incorrect item
Shipping errors are rare, but we'll resolve them quickly when they occur.
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CANCELLATIONS
ORDER CANCELLATION BEFORE SHIPPING:
If you need to cancel your order before it ships:
- Contact us at Guardianspromise@gmail.com as soon as possible
- Include your order number
- We'll cancel your order and issue a full refund if it hasn't shipped yet
Orders placed before 2 PM EST typically ship the same day, so contact us immediately if you need to cancel.
ORDER CANCELLATION AFTER SHIPPING:
Once your order has shipped, you cannot cancel it. However, you can:
- Refuse delivery when the package arrives (it will be returned to us)
- Accept delivery and initiate a standard return within 90 days
Either option results in a full refund once we receive the returned device.
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REFUND DELAYS
If you haven't received your refund after 14 business days:
CHECK YOUR BANK/CREDIT CARD:
- Contact your bank or credit card company
- Ask if a refund from Weyln Medical LLC is pending
- Processing times vary by financial institution
CONTACT US:
If your refund still hasn't appeared after checking with your bank, email us at Guardianspromise@gmail.com with:
- Your order number
- Date you returned the device
- Confirmation that you've checked with your bank
We'll investigate and resolve the issue immediately.
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RESTOCKING FEES
We do NOT charge restocking fees. Your refund is the full purchase price with no deductions.
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RETURN SHIPPING COSTS
Return shipping is completely FREE. We provide a prepaid return shipping label for all returns within our 90-day money-back guarantee.
You will not pay anything to return the device to us.
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INTERNATIONAL RETURNS
We currently only ship to and accept returns from addresses within the United States, including Alaska, Hawaii, and U.S. territories.
If you are located outside the United States, please contact us at Guardianspromise@gmail.com before purchasing to discuss options.
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MULTIPLE RETURNS
We reserve the right to refuse returns or issue refunds if we detect patterns of abuse, including:
- Excessive returns (multiple devices returned repeatedly)
- Returning used devices as unused
- Filing fraudulent return claims
Our 90-day money-back guarantee is intended to give customers confidence in their purchase, not to provide free temporary use of the device.
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QUESTIONS ABOUT RETURNS
If you have questions about our return policy or need assistance with a return, please contact us:
Weyln Medical LLC
Email: Guardianspromise@gmail.com
Location: Stamford, Connecticut, United States
We typically respond to return inquiries within 24 hours and will guide you through the process step by step.
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OUR COMMITMENT TO YOU
At Weyln Medical LLC, we're committed to your complete satisfaction. Our 90-day money-back guarantee reflects our confidence in The Guardian Anti-Choking Device and our commitment to your peace of mind.
If Guardian doesn't meet your expectations, we want to make it right. No hassles, no hidden fees, no questions asked.
Your trust in our product means everything to us.